Keyboard shortcuts
Updated Nov 6, 2026
Press ? anywhere in the agent workspace to see every shortcut. The most used:
| Keys | Action |
|---|---|
| Ctrl+Alt+N or c | New ticket |
| Ctrl+Alt+V or g v | Views |
| / | Search, or jump to a ticket number |
| Ctrl+Alt+H | Home |
| Ctrl+Alt+W | Close the tab |
| Ctrl+Alt+Left / Right | Previous / next tab |
| Ctrl+Alt+C / X | Public reply / internal note |
| Ctrl+Alt+M | Macros |
| Ctrl+Alt+O / P / S | Submit as open / pending / solved |
| Ctrl+Enter | Submit, keeping the status |
| Ctrl+Alt+A | Assign to me |
| j / k, Enter, x | In a list: down, up, open, select |
On a Mac, Cmd+M also opens macros and Cmd+Enter submits. Single-key shortcuts such as c or j work while you are not typing; Ctrl+Alt shortcuts also work while you type. If you are coming from Zendesk, the shortcuts are the ones you know.
Turn shortcuts off
If shortcuts clash with your keyboard layout or other tools, open your account menu, choose Preferences and switch off Keyboard shortcuts.
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