Channels
Updated Nov 9, 2026
Every channel ends up in the same views, rules and reports. Customers write where they like, and agents answer from the ticket.
Most messaging channels connect from one place: Admin Center, Channels, Messaging, under Connect a channel. Each card signs you in with the provider and sets up the webhook for you.
| Channel | Set up in |
|---|---|
| Admin Center, Channels, Brands & email | |
| Web messenger and answer flows | Admin Center, Channels, Messenger |
| WhatsApp, Facebook Messenger, Instagram | Admin Center, Channels, Messaging |
| SMS, Telegram, Viber | Admin Center, Channels, Messaging |
| Slack and Microsoft Teams | Admin Center, Channels, Messaging |
| LINE and WeChat | Admin Center, Channels, Messaging |
| Phone calls | Admin Center, Channels, Voice |
| Contact form for your website | Admin Center, Channels, Messenger |
| Help centre request form | Admin Center, Channels, Help centre |
Email and the help centre are on every plan. Messaging channels, the web messenger and its contact form are available from the Starter plan. Phone lines can be added on any plan. SMS message fees, and call minutes on a number bought through ChaosDesk, are charged separately; WhatsApp fees are charged to you by Meta.
- Set up email forwarding
- Connect a Gmail or Microsoft 365 mailbox
- Add more support addresses
- Verify your domain (SPF, DKIM, DMARC)
- How email threading works
- Email templates and dynamic content
- Add an email signature
- Fix email delivery problems
Messaging
- Set up the web messenger
- Build an answer flow for the messenger
- Connect WhatsApp
- Connect Facebook Messenger and Instagram
- Set up SMS
- Connect Telegram
- Connect Viber
- Connect LINE and WeChat
- Use Slack and Microsoft Teams
- Add a contact form to your website
Phone
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