AI in ChaosDesk

Available on: Starter, Growth, Pro, Enterprise.

ChaosDesk's AI helps agents answer faster and can answer simple customer questions on its own. AI text is always labelled, and the copilot never sends anything without an agent.

Feature	What it does
Copilot	Summarises a ticket, drafts a reply from your articles and macros, and changes a draft's tone or length
Translation	Translates customer messages for agents, and agents' replies for customers
Intent and sentiment	Classifies tickets on arrival and adds tags for routing and reports
Knowledge	Answers an agent's question from your help centre articles, with links
AI agent (beta)	Answers customers on the messenger, email and WhatsApp, and hands over to people with a brief

The copilot is included in every paid plan with a fair-use allowance. The AI agent is billed per automated resolution.

Admins turn features on or off under Admin Center, Integrations, AI & translation, and can switch AI off completely with the kill switch.

Related

• Draft replies with the copilot
• Fair use and usage
• AI and your data
• AI add-ons