Connect Viber

Available on: Starter, Growth, Pro, Enterprise. This feature is in beta: it is still being built and may change.

Customers write to your Viber bot and each conversation becomes a ticket. Agents reply from the ticket and the customer gets the answer in Viber.

Get a bot token

Create a bot account in the Viber Admin Panel, or ask your Viber partner to activate a chatbot for your business, and copy its authentication token. See Viber's bot documentation.

Connect it to ChaosDesk

1. Open Admin Center, Channels, Messaging.
2. Under Connect a channel, choose Viber, then Add bot.
3. Paste the Authentication token and choose Connect.

ChaosDesk checks the token with Viber, creates the channel named after your bot and sets the bot's webhook to ChaosDesk. Viber confirms the webhook straight away, so the channel is ready in a few seconds. Only administrators can connect a Viber bot.

Good to know

• Customers start the conversation by opening your bot in Viber.
• If ChaosDesk cannot set the webhook, the channel is not created and you see the reason. Check the token and try again.

Related

• Connect Telegram
• Channels