Cancel your plan or close your workspace

This feature is in beta: it is still being built and may change.

Cancelling a paid plan does not delete your workspace. It moves to the Free plan at the end of the period you paid for, and all your data stays.

Cancel a paid plan

When you cancel a paid plan:

1. You pick a reason from the list (too expensive, missing features, moving to another tool, not using it enough, technical problems, unhappy with support, only needed it for a while, business closing, or something else) and can add your own words. Something else needs a short explanation.
2. Before you confirm, ChaosDesk offers two alternatives:
   • 30 % off the next 3 months (on Starter, Growth and Pro, once per subscription), or
   • a pause of 1 to 3 months: billing stops after the current period, the workspace runs on the Free plan, and nothing is deleted.
3. If you go ahead, the cancellation takes effect at the end of the current paid period, and you get a confirmation email.

Until then the Plan tab of Admin Center, Integrations, Plan and billing marks the plan Cancels at period end, Next charge reads Does not renew, and a notice names the end date. Changed your mind? Resume subscription undoes a cancellation until that date, and a pause can be ended early with Resume now.

After the plan ends

• The workspace moves to the Free plan: 1 agent, 100 new tickets a month and the Free features.
• Paid features lock but keep their settings; records over the Free limits keep working, you just cannot add more. See plan limits.
• Upgrading again unlocks everything at once.

Unused workspaces

ChaosDesk archives workspaces nobody uses:

• a Free workspace nobody on the team has signed in to or used for 12 months;
• a trial workspace unused for 90 days.

Admins get a warning email first and a final warning 14 days later. If the workspace is still unused 30 days after the first warning, it is archived: suspended, with the data kept. A workspace that is still archived and unused 30 days later is deleted. Any sign-in or API use in between resets the clock and the warnings. Paid workspaces are never touched.

Close your workspace for good

Only the account owner can delete the workspace, in Admin Center, Integrations, Account:

1. Cancel the paid subscription first, so we stop charging. The page links you to billing until you have.
2. Under Delete this workspace, type the workspace address to confirm, enter your password and, if you like, tell us why.
3. Everybody is signed out and the workspace stops working at once: no agent work, no outgoing mail, no new tickets. Every admin gets an email with the deletion date.

You have 30 days to undo it with Cancel the deletion, and until then the owner can still sign in. After that every ticket, user, help centre article and attachment is deleted for good. Export what you want to keep first: Export all data on the same page, or see export your data.

Related

• Change your plan
• Plan limits
• Export your data