Trials

A new workspace starts with a 14-day trial of the Pro plan. No card is needed, and nothing is charged when it ends.

• During the trial you can use every Pro feature and invite your whole team: a trial pays for no seats, so there is no seat limit to run into.
• The Current plan card in Admin Center, Integrations, Plan and billing reads Pro with Free trial until the date it ends, and admins see the days left in a banner in the last week.
• The Pro card is marked Trial and its button says Keep Pro. You can subscribe to any plan during the trial, and your settings, tickets and team stay exactly as they are. See change your plan.
• We email the owner two days before the trial ends and again on the day it does.
• Metered add-ons such as AI agent resolutions are counted during the trial but never charged. See AI agent billing.
• If you do nothing, the workspace moves to the Free plan when the trial ends and admins get a one-time Your trial has ended screen. Your data stays: paid features are locked, not deleted, and come back when you upgrade.

On the Free plan after a trial

The Free plan has 1 agent, no light agents and 100 new tickets a month. If you had more agents during the trial, they keep working, but you cannot add more until you are under the limit or upgrade. See plan limits.

Email and messages from customers are never refused because of a plan limit.

Related

• Plans and billing
• Change your plan
• Plan limits