Add or remove seats

This feature is in beta: it is still being built and may change.

You pay per seat. A seat is one active full agent or admin.

What counts as a seat

• Every admin.
• Every agent whose role can write public replies to customers.
• Not light agents: an agent whose role cannot write public replies (such as the built-in Light agent role) is free. See light agents.
• Not suspended team members, and never customers.

The Seats tab of Admin Center, Integrations, Plan and billing shows Seats in use as used over paid, for example 6 / 8, with how many paid seats are free, your full agents and your light agents. The Seats card on the Plan tab says the same in one line, 6 of 8.

ChaosDesk recounts your seats whenever someone is invited, removed, suspended or unsuspended, changes role, or when a role's permissions change.

Add a seat

You do not need to buy seats in advance. When you add an agent and every paid seat is taken, ChaosDesk raises your paid seats to match and the payment provider charges the prorated price for the rest of the period.

The same happens when a light agent gets a full role, or a suspended agent is reactivated.

When all seats are taken

On the Seats tab you choose what should happen when an admin gives one more person full agent access:

• Add a seat automatically (the default): the seat is bought right away, prorated, and nobody is blocked.
• Ask the admin first: the admin sees the price of one more seat and decides.
• Don't add seats: full agent access is refused until seats are bought on this tab.

With either of the last two, the admin gets Every paid seat is in use with the prorated price and an Add seat and continue button.

Pay for fewer seats

Paid seats are never lowered automatically, so a seat you free up mid-period stays paid until the period ends.

To free up a seat, open the person in Admin Center, People, Team members and suspend them, or give them a light agent role. Their seat no longer counts as in use straight away.

Then set the number you want under Change seats on the Seats tab. Lowering it takes effect at the end of the current period, and can never go below the seats in use: until you suspend people or make them light agents, ChaosDesk says how many use a seat today. A scheduled decrease can be dropped again with Keep n seats.

Enterprise contracts

On an Enterprise contract the Seats tab reads Seats are part of your contract: your account manager changes the contracted number. Seats in use are still counted, and extra seats are settled with you under the contract.

Related

• Plans and billing
• Light agents
• Invite your team